{"id":203,"date":"2008-05-25T14:52:52","date_gmt":"2008-05-25T13:52:52","guid":{"rendered":"http:\/\/pixy.cz\/pixynergia\/?p=203"},"modified":"2008-05-25T17:41:55","modified_gmt":"2008-05-25T16:41:55","slug":"upc-hra-na-schovavanou","status":"publish","type":"post","link":"https:\/\/www.pixy.cz\/pixynergia\/2008\/05\/25\/upc-hra-na-schovavanou","title":{"rendered":"UPC: hra na schov\u00e1vanou p\u0159ed z\u00e1kazn\u00edky"},"content":{"rendered":"\n<p>Snahou v\u0161ech l\u00edn\u00fdch namy\u0161len\u00fdch a nabub\u0159el\u00fdch spole\u010dnost\u00ed je\nmaxim\u00e1ln\u011b se od\u0159\u00edznout od z\u00e1kazn\u00edka a nepustit si ty otravn\u00e9 kret\u00e9ny\nv\u016fbec k\u00a0t\u011blu. Za\u010dalo to p\u0159ed lety, kdy firmy postupn\u011b ru\u0161ily sv\u00e9\npobo\u010dky a za\u010daly sm\u011brovat z\u00e1kazn\u00edky na centralizovan\u00e1 pracovi\u0161t\u011b\ntelefonn\u00ed podpory. Evidentn\u011b to nesta\u010dilo, lidi to neodradilo a po\u0159\u00e1d\nopruzovali s\u00a0n\u011bjak\u00fdmi probl\u00e9my a ru\u0161ili <em>key accounty<\/em> p\u0159i\nteambuildingov\u00fdch aktivit\u00e1ch.<\/p>\n\n<p>P\u0159istoupilo se tedy ke kroku dv\u011b. Telefonn\u00ed podporu je t\u0159eba maxim\u00e1ln\u011b\nomezit a z\u00e1kazn\u00edky tla\u010dit do komunikace p\u0159es webov\u00e9 formul\u00e1\u0159e. M\u00edsto\nokam\u017eit\u00e9 reakce jsou tak dotazy, st\u00ed\u017enosti a p\u0159ipom\u00ednky vy\u0159izov\u00e1ny \u201edo\n48\u00a0hodin\u201c, a to nej\u010dast\u011bj\u0161\u00ed formou \u201ev\u00e1\u0161 dotaz jsme vzali na v\u011bdom\u00ed\na budeme se mu v\u00a0budoucnu v\u011bnovat\u201c. Webov\u00fd formul\u00e1\u0159 je pro tyto firmy\nskute\u010dn\u00fd poklad: po telefonu nedok\u00e1\u017eete tak snadno nechat probl\u00e9my\nvyhn\u00edt\u2026<\/p>\n\n<p>P\u0159eborn\u00edkem v \u201enorov\u00e1n\u00ed p\u0159ed z\u00e1kazn\u00edky\u201c je UPC, dnes ji\u017e\nprakticky monopoln\u00ed kabelov\u00fd oper\u00e1tor u\u00a0n\u00e1s. P\u0159edev\u0161\u00edm zde pro jistotu\ntelefonn\u00ed podporu zpoplat\u0148uj\u00ed\u00a0\u2013 zat\u00edmco jin\u00e9 spole\u010dnosti provozuj\u00ed\naspo\u0148 <em>zelen\u00e9 linky<\/em> (p\u0159ed\u010d\u00edsl\u00ed 800, bezplatn\u00e9 vol\u00e1n\u00ed), UPC m\u00e1\nlinku <em>modrou<\/em> (p\u0159ed\u010d\u00edsl\u00ed 844, vol\u00e1n\u00ed je zpoplatn\u011bno)\u00a0\u2013 ov\u0161em\naby m\u011bli opravdu jistotu, \u010d\u00edslo z\u00e1kaznick\u00e9 podpory UPC p\u0159ed lidmi\npe\u010dliv\u011b taj\u00ed. Na jejich webu tak <a href=\"http:\/\/www.upc.cz\/kontakt\">najdete\nleccos<\/a>, od popisu voleb hlasov\u00e9ho pr\u016fvodce po sazbu za minutu vol\u00e1n\u00ed,\nale telefonn\u00ed \u010d\u00edslo nikoli. Schv\u00e1ln\u011b si to zkuste: kdo by na\u0161el na <a\nhref=\"http:\/\/www.upc.cz\">webu UPC<\/a> \u010d\u00edslo telefonn\u00ed podpory, m\u00e1 u\u00a0m\u011b\nfla\u0161ku dobr\u00e9ho v\u00edna. (Upozorn\u011bn\u00ed: 844\u00a0222\u00a0111 <strong>nen\u00ed<\/strong>\n\u010d\u00edslo telefonick\u00e9 podpory.)<\/p>\n\n<p>Nezb\u00fdv\u00e1 ne\u017e o\u010dek\u00e1vat i\u00a0dal\u0161\u00ed kroky. Webov\u00e9 formul\u00e1\u0159e budou\nnahrazeny po\u0161tovn\u00ed adresou s\u00a0term\u00ednem vy\u0159\u00edzen\u00ed do 30\u00a0dn\u016f, a n\u00e1sledn\u011b\npak bude komunikace se z\u00e1kazn\u00edky zcela zru\u0161ena. Firmy se budou prezentovat\nfale\u0161n\u00fdmi adresami a \u0159\u00eddit se heslem \u201eprodat a zmizet\u201c. N\u011bkter\u00e9\npr\u016fkopnick\u00e9 firmy to praktikuj\u00ed u\u017e dnes a po\u0159\u00e1d prod\u00e1vaj\u00ed, fungovat to\nasi\u00a0bude.<\/p>\n\n<p><em>Update:<\/em> D\u00edky promptn\u00ed reakci <em>raptora<\/em> v\u00a0koment\u00e1\u0159\u00edch je\njasno. UPC je obzvl\u00e1\u0161\u0165 <del>blb\u00fd<\/del> rafinovan\u00fd a a\u010d ta telefonn\u00ed\n\u010d\u00edsla v\u00a0k\u00f3du str\u00e1nek m\u00e1, skr\u00fdv\u00e1 je a zobrazuje n\u011bjak\u00fdm pofidern\u00edm\nk\u00f3dem, kter\u00fd nefunguje v\u0161ude. \u010cili v\u011bt\u0161ina z\u00a0v\u00e1s tam ta \u010d\u00edsla bez\nv\u011bt\u0161\u00edch probl\u00e9m\u016f uvid\u00ed, m\u00e9mu prohl\u00ed\u017ee\u010di ale z\u016fst\u00e1vaj\u00ed utajena.<\/p>\n\n<!-- by Texy2! -->","protected":false},"excerpt":{"rendered":"<p>Snahou v\u0161ech l\u00edn\u00fdch namy\u0161len\u00fdch a nabub\u0159el\u00fdch spole\u010dnost\u00ed je maxim\u00e1ln\u011b se od\u0159\u00edznout od z\u00e1kazn\u00edka a nepustit si ty otravn\u00e9 kret\u00e9ny v\u016fbec k\u00a0t\u011blu. Za\u010dalo to p\u0159ed lety, kdy firmy postupn\u011b ru\u0161ily sv\u00e9 pobo\u010dky a za\u010daly sm\u011brovat z\u00e1kazn\u00edky na centralizovan\u00e1 pracovi\u0161t\u011b telefonn\u00ed podpory. Evidentn\u011b to nesta\u010dilo, lidi to neodradilo a po\u0159\u00e1d opruzovali s\u00a0n\u011bjak\u00fdmi probl\u00e9my a ru\u0161ili key accounty &hellip; <a href=\"https:\/\/www.pixy.cz\/pixynergia\/2008\/05\/25\/upc-hra-na-schovavanou\" class=\"more-link\">Pokra\u010dov\u00e1n\u00ed textu <span class=\"screen-reader-text\">UPC: hra na schov\u00e1vanou p\u0159ed z\u00e1kazn\u00edky<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-203","post","type-post","status-publish","format-standard","hentry","category-it"],"_links":{"self":[{"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/posts\/203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/comments?post=203"}],"version-history":[{"count":0,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/posts\/203\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/media?parent=203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/categories?post=203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/tags?post=203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}