{"id":586,"date":"2011-01-31T12:41:28","date_gmt":"2011-01-31T11:41:28","guid":{"rendered":"http:\/\/pixy.cz\/pixynergia\/?p=586"},"modified":"2011-02-02T15:29:43","modified_gmt":"2011-02-02T14:29:43","slug":"vodafone-a-oddeleni-pece-o-blbecky-zakazniky","status":"publish","type":"post","link":"https:\/\/www.pixy.cz\/pixynergia\/2011\/01\/31\/vodafone-a-oddeleni-pece-o-blbecky-zakazniky","title":{"rendered":"Vodafone a odd\u011blen\u00ed p\u00e9\u010de o blbe\u010dky z\u00e1kazn\u00edky"},"content":{"rendered":"\n

Loni jsem si do zabezpe\u010dova\u010dky v\u00a0dom\u011b pot\u0159eboval koupit SIM kartu, aby\ntoto za\u0159\u00edzen\u00ed mohlo rozes\u00edlat v\u00a0p\u0159\u00edpad\u011b pot\u0159eby SMSky. M\u016fj oper\u00e1tor\nVodafone nab\u00edz\u00ed tarif \u201eOdepi\u0161\u201c ur\u010den\u00fd jen k\u00a0p\u0159\u00edle\u017eitostn\u00e9mu psan\u00ed\nSMS, za 12\u00a0korun m\u011bs\u00ed\u010dn\u011b, na tento \u00fa\u010del jako d\u011blan\u00fd. Tuto SIM\nkartu<\/a> jsem si tedy koupil, aktivoval, zapojil, d\u00e1l se o\u00a0nic nestaral.\nProto\u017ee jsem Vodafonu povolil inkaso z\u00a0\u00fa\u010dtu, nekoukal jsem na\nvy\u00fa\u010dtov\u00e1n\u00ed\u00a0\u2013 pro\u010d taky, kdy\u017e s\u00a0nimi dosud nebyly \u017ea\u00e1dn\u00e9 komplikace\n(a nav\u00edc ta jejich \u201esamoosbluha\u201c je prakticky nepou\u017eiteln\u00fd paskvil).<\/p>\n\n

Teprve v\u00a0l\u00e9t\u011b jsem \u00faplnou n\u00e1hodou ve vy\u00fa\u010dtov\u00e1n\u00ed objevil, \u017ee tam\nm\u00e1m \u00fa\u010dtov\u00e1no 500\u00a0K\u010d nav\u00edc<\/strong>. A\u00a0zp\u011btn\u011b jsme dohledal,\n\u017ee u\u017e n\u011bkolik m\u011bs\u00edc\u016f<\/strong>. Vodafone mi k\u00a0t\u00e9 kart\u011b\u00a0\u2014\nz\u00a0n\u00ed\u017e bylo odesl\u00e1no n\u011bkolik SMS zpr\u00e1v, jinak nebyla nijak\npou\u017e\u00edvan\u00e1\u00a0\u2014 celou dobu \u00fa\u010dtoval datov\u00fd tarif P\u0159ipojen\u00ed na\nst\u00e1lo<\/em>, tak\u017ee m\u00edsto 12\u00a0K\u010d m\u011bs\u00ed\u010dn\u011b mi asi p\u016fl roku\nstrh\u00e1vali 512\u00a0korun<\/strong>. Tak stane se, n\u011bco se jim tam p\u0159ipletlo, asi\n\u017ee m\u00e1m tenhle tarif na sv\u00e9m telefonu, kter\u00fd m\u00e1m spole\u010dn\u011b na stejn\u00e9m\n\u00fa\u010dtu. Hned jsem to reklamoval, ale ouha, hnedka z\u00e1sek. Reklamace lze\nuplat\u0148ovat jen dva m\u011bs\u00edce zp\u011btn\u011b. Vr\u00e1tili mi za dva m\u011bs\u00edce, ale p\u00e1r\njich tam je\u0161t\u011b z\u016fstalo viset. To je od nich p\u011bkn\u00e1 drzost<\/strong> a\nnenech\u00e1m to p\u0159ece tak\u00a0\u2014 oper\u00e1tor si na m\u00e9m \u00fa\u010dtu vymyslel slu\u017ebu,\nkterou jsem si neobjednal a ani nevyu\u017eil, tak\u017ee jim za to nepat\u0159\u00ed ani\nkoruna. Vydal jsem se tedy do hlubin reklama\u010dn\u00edho procesu firmy Vodafone.<\/p>\n\n

Po telefonu na z\u00e1kaznick\u00e9 lince to vy\u0159e\u0161it ne\u0161lo. Nadvakr\u00e1t mi\nsl\u00edbili, \u017ee probl\u00e9m je slo\u017eit\u00fd a ozvou se mi z\u00a0obchodn\u00edho odd\u011blen\u00ed.\nPoprv\u00e9 jsem \u010dekal marn\u011b n\u011bkolik t\u00fddn\u016f, podruh\u00e9 se mi sice ozvali, ale bez\n\u00fasp\u011bchu. Podle pravidel Vodafonu se v\u0161echny reklamace mus\u00ed uplat\u0148ovat pouze\np\u00edsemn\u011b nebo osobn\u011b. Zkusil jsem tedy ps\u00e1t na reklama\u010dn\u00ed odd\u011blen\u00ed.\nBohu\u017eel, po n\u011bkolikan\u00e1sobn\u00e9 marn\u00e9 v\u00fdm\u011bn\u011b mail\u016f se mi nepoda\u0159ilo\nvy\u0159\u00eddit nic. Vodafone trv\u00e1 na tom, \u017ee \u201ep\u00edsemn\u011b\u201c znamen\u00e1 v\u00fdhradn\u011b\n\u201ena pap\u00ed\u0159e a po\u0161tou\u201c, email k\u00a0pod\u00e1n\u00ed reklamace ani st\u00ed\u017enosti\nnep\u0159ipou\u0161t\u00ed. Hi-tech komunika\u010dn\u00ed firma v\u00a021.\u00a0stolet\u00ed, a trv\u00e1 na\npap\u00edrov\u00e9 komunikaci! Tomu se ned\u00e1 rozum\u011bt jinak ne\u017e jako obstrukce pro\notravn\u00e9 z\u00e1kazn\u00edky. J\u00e1 jsem sice nic nereklamoval, ale pod\u00e1val jsem\nst\u00ed\u017enost, ale mezi t\u00edm taky rozd\u00edl ned\u011blaj\u00ed. Tahle f\u00e1ze trvala a\u017e do\npodzimu a k\u00a0ni\u010demu nevedla.<\/p>\n\n

Byl jsem tedy donucen k\u00a0naps\u00e1n\u00ed st\u00ed\u017enosti\nna pap\u00ed\u0159e<\/a> a posl\u00e1n\u00ed doporu\u010den\u011b po\u0161tou. Za m\u011bs\u00edc p\u0159i\u0161la odpov\u011b\u010f\nz\u00a0odd\u011blen\u00ed p\u00e9\u010de o\u00a0z\u00e1kazn\u00edky<\/a>. Je\u0161t\u011b nehor\u00e1zn\u011bj\u0161\u00ed a\ndrzej\u0161\u00ed<\/strong> ne\u017e prve: \u017e\u00e1dnou chybu nena\u0161li, v\u0161echno je podle nich\nv\u00a0po\u0159\u00e1dku, ale milostiv\u011b mi teda odpou\u0161t\u011bj\u00ed a jako gesto mi pen\u00edze\nvrac\u00ed. Tedy nevrac\u00ed, jen p\u0159ipisuj\u00ed k\u00a0plusu na m\u016fj \u00fa\u010det Vodafonu, kde je\nu\u00a0nich sm\u00edm zase utratit. A\u00a0pr\u00fd jsem si m\u011bl hl\u00eddat vy\u00fa\u010dtov\u00e1n\u00ed (kter\u00e1\nmi nepos\u00edlaj\u00ed) a v\u0161imnout si toho d\u0159\u00edv. Tohle mi fakt dok\u00e1\u017ee\npohnout\u00a0\u017elu\u010d\u00ed.<\/p>\n\n

Tak bu\u010fto jsou p\u0159esv\u011bd\u010deni, \u017ee jsem si tu slu\u017ebu objednal,\nmaj\u00ed m\u011b poslat n\u011bkam a nemaj\u00ed mi co vracet\u00a0\u2014 anebo se skute\u010dn\u011b stala\nchyba, ta slu\u017eba se tam aktivovala n\u011bjak\u00fdm omylem (st\u00e1le je\u0161t\u011b nechci\nzva\u017eovat mo\u017enost \u00famyslu a podvodu), a pak se mi maj\u00ed omluvit, pen\u00edze\nvr\u00e1tit a je to. Pro\u010d tyhle trapn\u00e9 tane\u010dky a velkopansk\u00e1 gesta,\nsakra?!<\/strong><\/p>\n\n

Tak\u017ee tohle tedy ne. A\u0165 si sv\u00e9 hrab\u011bc\u00ed milosti Vodafone str\u010d\u00ed za\nklobouk a nejedn\u00e1 se mnou jako s\u00a0nesv\u00e9pr\u00e1vn\u00fdm blbe\u010dkem. Pokra\u010dujeme\ntedy v\u00a0krasoj\u00edzd\u011b<\/a> a sou\u010dasn\u011b zde tu podstatnou \u010d\u00e1st komunikace\ns\u00a0Vodafonem zve\u0159ej\u0148uji, a\u0165 si ka\u017ed\u00fd ud\u011bl\u00e1 obr\u00e1zek, co ho taky\nu\u00a0tohohle oper\u00e1tora m\u016f\u017ee potkat.<\/p>\n\n

Update 1.2.2011<\/h3>\n\n

Jak se dalo \u010dekat, Vodafone obratem odepsal, \u017ee se se mnou po emailu nebo\ntelefonicky bavit odm\u00edt\u00e1. Mus\u00edm napsat psan\u00ed a poslat cestou po\u0161tovou. Na\nco\u017e te\u010f nem\u00e1m sebemen\u0161\u00ed chuti\u00a0\u2014 a mus\u00edm si d\u00e1t oraz taky proto, abych\nnepsal vylo\u017een\u011b sprost\u011b. Zat\u00edm si mysl\u00edm o\u00a0Vodafonu sv\u00e9 (p\u0159i\u010dem\u017e m\u011b\nv\u00a0t\u00e9 souvislosti napadaj\u00ed pouze v\u0161echny vulgarismy, co zn\u00e1m). Jestli m\u011b to\np\u0159ejde, tak ten dopis snad je\u0161t\u011b nap\u00ed\u0161u. Anebo se na to vybodnu a nech\u00e1m\nto tak. P\u00e1\u010dit z\u00a0n\u011bkoho omluvu n\u00e1sil\u00edm mi za to nestoj\u00ed a jak to u\u00a0t\u011bch\nzmrd\u016f oper\u00e1torskejch chod\u00ed, tu zdokumentov\u00e1no je. Uvid\u00edme\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"

Loni jsem si do zabezpe\u010dova\u010dky v\u00a0dom\u011b pot\u0159eboval koupit SIM kartu, aby toto za\u0159\u00edzen\u00ed mohlo rozes\u00edlat v\u00a0p\u0159\u00edpad\u011b pot\u0159eby SMSky. M\u016fj oper\u00e1tor Vodafone nab\u00edz\u00ed tarif \u201eOdepi\u0161\u201c ur\u010den\u00fd jen k\u00a0p\u0159\u00edle\u017eitostn\u00e9mu psan\u00ed SMS, za 12\u00a0korun m\u011bs\u00ed\u010dn\u011b, na tento \u00fa\u010del jako d\u011blan\u00fd. Tuto SIM kartu jsem si tedy koupil, aktivoval, zapojil, d\u00e1l se o\u00a0nic nestaral. Proto\u017ee jsem Vodafonu povolil inkaso … Pokra\u010dov\u00e1n\u00ed textu Vodafone a odd\u011blen\u00ed p\u00e9\u010de o blbe\u010dky z\u00e1kazn\u00edky<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-586","post","type-post","status-publish","format-standard","hentry","category-vseobecne"],"_links":{"self":[{"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/posts\/586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/comments?post=586"}],"version-history":[{"count":18,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/posts\/586\/revisions"}],"predecessor-version":[{"id":610,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/posts\/586\/revisions\/610"}],"wp:attachment":[{"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/media?parent=586"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/categories?post=586"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pixy.cz\/pixynergia\/wp-json\/wp\/v2\/tags?post=586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}